Terms & Conditions

BookMyWater App – Terms & Conditions

 
* Wallet Recharge Policy
 

• To ensure a smooth ordering experience, customers are required to recharge their wallet first before placing an order.

• The order amount (including jar deposit and water cost) will be automatically deducted from the wallet balance.

• Please maintain sufficient balance to avoid order delays.

1. Jar Deposit Policy

• A refundable jar deposit is collected for each new order:

  • H2U Water Plus (pH 8+) – ₹200 per jar

  • NewAge Alkaline Water (pH 9.5+) – ₹300 per jar
     

• Example:
  If your first order includes 2 jars of H2U Water Plus (pH 8+), the total will be:

  • Jar Deposit (₹200 × 2) = ₹400

  • Water Cost (₹200 × 2) = ₹400

  • Total = ₹800
     

2. Subsequent Orders & Wallet Refunds
 

• When you place your next order, the system again includes jar deposit charges.

• Once our delivery executive collects the empty jars from your previous order, the corresponding deposit amount (₹200/jar for H2U or ₹300/jar for NewAge) will be credited to your in-app wallet.

• This process continues in the same cycle for all future orders.
  
   

3. Jar Return & Condition

• Please return jars in clean, hygienic condition.

• Caps must be returned with the jars.

• Missing or damaged caps will incur a ₹20 fine per cap.

• If jars are found broken, cracked, or unhygienic, the deposit amount will be forfeited.
  
   

4. Delivery & Pickup

• Delivery is available only in active service areas shown in the BookMyWater App.

• Empty jar pickup happens at the time of new delivery or within the next scheduled slot.

• Customers are requested to keep jars ready for collection to ensure smooth service.
  
   

5. Wallet & Refunds

• Jar deposit refunds will be made only through wallet credit within the app.

• Wallet credits can be used for future orders only and are non-withdrawable.

• Refunds for jar deposits are subject to proper jar and cap return.
  
   

6. Product & Pricing

• Prices of water and deposits may change without prior notice.

• Applicable taxes (if any) will be added at checkout.

• All payments must be made digitally via the BookMyWater App.
  
   

7. Responsibility of Customer

• Customers are responsible for maintaining jar hygiene and safe handling.

• In case of loss, damage, or non-return of jars, the deposit amount will not be refunded.

• Please ensure accurate delivery address and contact number for smooth service.
  
   

8. Company Rights

• BookMyWater reserves the right to modify, suspend, or cancel any policy without prior notice.

• Any misuse of service, wallet, or jars may lead to account suspension.