Returns & Refunds policy

1. Order Cancellation by Customer

• You can cancel your order before it is dispatched for delivery, without any cancellation charges.

• Once the order has been dispatched, cancellation is not allowed, and the full amount will be charged.

• To cancel an order, go to the "My Orders" section in the BookMyWater App and select the cancel option (if available), or contact our support team.
  

2. Refund for Cancelled Orders

• If payment was made online and the order is successfully cancelled before dispatch, the full amount will be refunded to your original payment method within 5–7 business days.

• No refund will be issued for orders cancelled after dispatch.
  

3. Order Cancellation by BookMyWater

We reserve the right to cancel your order in the following cases:

• If we are unable to reach you for delivery confirmation

• If delivery is not possible due to incorrect or incomplete address

• If there is a stock or operational issue

In such cases, you will be notified, and any advance payment will be fully refunded.

4. Contact Us for Assistance

If you need help cancelling your order or have any questions, please contact:

Customer Support:

Registered Office:
NT SYSTEMS
1ST FLOOR,, BLOCK NO 104 AND 105, KEONICS IT PARK,

MACHENAHALLI,, NIDIGE, SHIMOGA, Shivamogga

(Shimoga), Karnataka, 577222

Email : bookmywater85@gmail.com

Mobile: 861-8861-264