1. Information We Collect
We may collect the following information when you use the BookMyWater App:

• Personal Information: Name, phone number, email address, and delivery address.

• Payment Information: Wallet balance, payment mode, and transaction history (processed securely through payment gateways; we do not store card details).

• Device Information: Mobile device ID, operating system, and app usage data for performance and analytics.

• Location Data: To provide delivery services to your registered address or current location (with your consent).
   

2. How We Use Your Information
We use your information to:

• Process and deliver your water orders efficiently.

• Manage wallet recharges, deposits, and refunds.

• Communicate order updates, offers, and service alerts.

• Improve app performance and customer experience.

• Comply with legal and regulatory obligations.
   

3. Wallet & Payment Security

• All payments are processed via secure, PCI-DSS–compliant payment gateways.

• BookMyWater does not store your card or UPI details.

• Wallet balance is for in-app use only and non-withdrawable as per our Terms & Conditions.
   

4. Jar Deposit & Order History
We maintain jar deposit and order records to manage refunds, returns, and delivery tracking.
This information is used solely for service continuity and customer convenience.

5. Data Sharing
We do not sell or trade your personal information.
Your information may be shared only with:

• Delivery partners and service staff to complete your order.

• Payment processors to handle secure transactions.

• Legal or regulatory authorities if required by law.
   

6. Data Retention
Your information is retained only as long as needed for order processing, wallet management, and legal compliance.
Inactive accounts may be deleted after 12 months of inactivity.

7. Data Security
We use encryption, secure servers, and regular security audits to protect your data.
However, no digital platform can guarantee absolute security; users are encouraged to protect login credentials.

8. Your Rights You may:

• Access, update, or delete your personal details within the app.

• Withdraw location permission at any time (which may affect delivery accuracy).

• Contact us for data deletion or account closure requests.
   

9. Cookies & Analytics
Our app may use cookies and analytics tools to improve performance and offer personalized experiences.
You can manage or disable cookies through your device settings.

10. Policy Updates
BookMyWater may update this Privacy Policy periodically.
Any significant changes will be notified through the app or email.

11. Contact Us
For any questions or concerns regarding privacy or data handling, contact:
📧 bookmywater85@gmail.com
📞 +91-8618861264
🌐 www.bookmywater.app